Returns Policy
We hope you love what you ordered. If something isn’t quite right, Aloha Shirts Club accepts qualifying returns and exchanges within 30 days of the original purchase date.
To qualify, merchandise must be returned in new, unworn, and unwashed condition, with all original tags, packaging, and accessories included.
Returning an Item
Qualifying merchandise can be returned within the 30-day return period.
Once your return has been received and approved:
- Your refund will be credited to the same payment method used for the purchase.
- Any original shipping charges are not refundable.
- A 15% restocking fee applies to returned merchandise.
- Items that show signs of wear, washing, alteration, damage, or missing tags or packaging may not qualify for a refund.
Need an Exchange for Different Size or Style?
We’re happy to help with exchanges, and there is no restocking fee on qualifying exchanges.
You have two options:
- Place a new order for the item you want and return the original merchandise for credit.
- Use the exchange form included on the back of your packing slip.
For qualifying exchanges, standard shipping for the replacement item is free.
If the replacement item costs less than the merchandise being exchanged, the remaining balance will be provided as Aloha Shirts Club store credit for a future purchase.
Starting a Return or Exchange
For orders shipped within the United States, begin your request by selecting Request Return from your order information.
If is a return, $10 return handling fee will be deducted for the refund to cover return shipping. This does not apply to exchanges.
After submitting your request, follow the provided instructions for sending your merchandise to our Honolulu, Hawaii warehouse.
Merchandise That Cannot Be Returned or Exchanged
Some purchases are considered final and do not qualify for our standard return or exchange program. These include:
- Wholesale purchases
- Bulk and special orders
- Fabric purchases
- Items returned without their original packaging
- Made-to-order or personalized merchandise
- Embroidered, engraved, or otherwise customized products
- Closeout merchandise
- Items marked Final Sale
Returns received more than 30 days after the purchase date, unauthorized returns, and merchandise that does not meet the conditions outlined above are not eligible for a refund. In these cases, the merchandise will be returned to the customer.
Changing or Canceling an Order
Need to cancel an order? Please get in touch with Aloha Shirts Club by phone or email before your order ships.
We’ll do our best to accommodate your request if the order is still being processed.
Once a package has shipped, we can't cancel the order. After you receive it, any eligible merchandise can be handled through the return or exchange process described above.
If you need to change or cancel an order, contacting us as quickly as possible gives us the best opportunity to help.
To start a U.S. Domestic return or exchange, click the Request Return button to access your account. There is a flat handling fee of $10 to cover the shipping cost. Allow 24 hours for an email with a shipping label.
** Due to Federal regulations, we are unable to create return labels for Military addresses (APO, DPO, FPO, etc.).It can be returned or exchanged via the USA Post Office.
While we cannot provide international return labels, you are welcome to use any postal carrier for your return shipment. Please contact our customer service team before sending your return.
If you prefer to ship your return yourself, use the address below via the carrier of your choice:
Return or exchange address:
Aloha Shirts Club
1449 South Beretania St. Suite A
Honolulu, HI 96814
