Returns Policy

Our refund and returns policy is for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A 15% restocking fee will be charged for all returned items.

Several types of goods are exempt from being returned. Perishable goods such as food and flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any items that are not in their original condition, damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied less the 15% restocking fee to your credit card or original method of payment, within 7 working days.

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged, or exchange for a different size.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If you have questions about returns, ask our AI Chatbot with your order number. Our staff will get back to you if needed.

To return your product, click the Request a Return button to start a U.S. Domestic return or exchange by accessing your account. A flat handling fee of $10 to cover the shipping cost. Allow 24 hours for an email with a shipping label.
** Due to Federal regulations, we are unable to create return labels for Military addresses (APO, DPO, FPO, etc.).It can be returned or exchanged via the USA Post Office.

Request a Return

Or you can send it directly to:

Aloha Shirts Club Guest Services
1449 S. Beretania St. #A
Honolulu, HI 96814.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When returning, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.